CREATE YOUR ACCOUNT
Join our store for faster checkout, saved details, and member-only perks made for your self-care routine.
Use a strong password with letters and numbers. Example: Lavender27Cart.
My Little Health Store will never call, text, or email asking for your credit card number, password, or one-time code.
For order support, we will send an official message first and include the phone number you may expect a call from. Never share payment details, passwords, or verification codes with anyone who contacts you unexpectedly.
Privacy Policy
Effective Date: September 8, 2026
My Little Health Store respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, create an account, place an order, contact us, subscribe to updates, or interact with our online store.
1. Who We Are
This website is operated by My Little Health Store.
Contact:
Email: info@mylittlehealthstore.com
Location: Mississauga, Ontario, L5M 7E4, Canada
For privacy questions, access requests, correction requests, unsubscribe help, or complaints, please contact us using the email above.
2. Personal Information We Collect
We collect only the personal information needed to operate our store, provide customer service, process orders, improve the website, and support your shopping experience.
This may include:
- Name
- Email address
- Phone number, if provided
- Billing and shipping address
- Account login details
- Order history
- Items added to cart or wishlist
- Customer service messages
- Product reviews or feedback you choose to submit
- Newsletter consent status
- Birthday month, day, and year, if you choose to provide it
- Technical information such as IP address, browser type, device type, cookies, pages viewed, and website activity
Payment information is handled by our payment provider. We do not intentionally store full payment card numbers on our website.
3. Why We Collect Personal Information
We use personal information for the following purposes:
- To create and manage your account
- To process and fulfill orders
- To send order confirmations, receipts, shipping updates, and customer service messages
- To save checkout details when you choose to use account or saved-cart features
- To respond to questions, support requests, or complaints
- To manage returns, refunds, exchanges, and delivery issues
- To detect fraud, abuse, security risks, or unauthorized activity
- To improve our website, products, and customer experience
- To send newsletters, product updates, offers, and self-care content only when you choose to subscribe
- To comply with legal, tax, accounting, and business record requirements
4. Consent
By using our website, creating an account, placing an order, submitting a form, or contacting us, you consent to the collection and use of personal information for the purposes described in this Privacy Policy.
Newsletter and marketing messages are optional. You may unsubscribe at any time by using the unsubscribe link in our emails or by contacting us.
We do not require newsletter consent as a condition of making a purchase.
5. Newsletter and Marketing
If you sign up for our newsletter, we may use your name, email address, purchase interests, and consent status to send updates, offers, product news, self-care content, and store announcements.
We may use email marketing tools such as FluentCRM to manage newsletter subscriptions, contact lists, tags, consent records, and email campaigns.
You can unsubscribe at any time. After unsubscribing, you may still receive transactional messages related to orders, accounts, payments, shipping, refunds, or customer service.
6. Orders, Payments, and Shipping
When you place an order, we collect the information needed to process payment, prepare the order, ship the package, provide tracking, handle delivery issues, and keep required business records.
We may share necessary order details with service providers such as:
- Payment processors
- Shipping carriers
- Fulfillment or label services
- Email delivery services
- Website hosting and security providers
- Customer support tools
These providers are only given the information needed to perform their services.
7. Cookies and Website Tracking
Our website may use cookies and similar technologies to:
- Keep your cart working
- Remember account or checkout preferences
- Improve website performance
- Understand how visitors use the website
- Help protect against spam, fraud, or abuse
- Support newsletter or email signup features where enabled
You can adjust cookie settings in your browser. Some website features may not work properly if cookies are disabled.
8. Reviews, Photos, and User Content
If you submit a product review, testimonial, rating, photo, or other content, we may display the information you choose to provide on our website or in our marketing materials.
Do not submit personal information in a review that you do not want made public.
9. How Long We Keep Personal Information
We keep personal information only as long as needed for the purposes described in this Privacy Policy, including order fulfillment, customer service, legal compliance, tax records, fraud prevention, account management, and business recordkeeping.
Newsletter information is kept until you unsubscribe or request deletion, unless we need to keep limited records to respect your unsubscribe request or meet legal obligations.
10. How We Protect Personal Information
We use reasonable physical, technical, and organizational safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.
These safeguards may include:
- Limited access to customer information
- Password-protected admin accounts
- Website security tools
- Secure hosting practices
- SSL/HTTPS encryption where available
- Restricted access to payment and order systems
- Staff or contractor access only when needed
No website or electronic system is completely secure, but we take reasonable steps to protect the information in our care.
11. Disclosure of Personal Information
We do not sell your personal information.
We may disclose personal information when:
- It is needed to complete an order or provide a service
- A service provider needs it to perform work for us
- You have given consent
- It is required by law, regulation, court order, or government request
- It is needed to protect our website, customers, rights, property, safety, or security
- It is needed to investigate fraud, abuse, payment disputes, or unauthorized activity
12. Service Providers Outside Canada
Some service providers may store or process information outside Canada. When personal information is processed outside Canada, it may be subject to the laws of that country.
We use reasonable steps to ensure service providers protect personal information appropriately.
13. Accessing or Correcting Your Information
You may request access to the personal information we hold about you. You may also ask us to correct inaccurate or incomplete information.
To make a request, contact us at:
info@mylittlehealthstore.com
We may need to confirm your identity before providing access or making changes.
14. Withdrawing Consent
You may withdraw consent where permitted by law. For example, you can unsubscribe from marketing emails at any time.
Withdrawing consent may affect our ability to provide certain services, such as maintaining an account, fulfilling an order, or responding to customer service requests.
15. Children’s Privacy
Our website and products are intended for general audiences and are not directed to children under 13. We do not knowingly collect personal information from children under 13 without appropriate consent.
16. Links to Other Websites
Our website may contain links to third-party websites, social media pages, payment providers, shipping providers, or other services. We are not responsible for the privacy practices of those third-party websites.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.
18. Contact Us
My Little Health Store
Email: info@mylittlehealthstore.com
Location: Mississauga, Ontario, L5M 7E4, Canada
Terms & Conditions
Last Updated: August 22, 2026
Welcome to My Little Health Store. These Terms & Conditions govern your access to and use of our website, online store, products, services, customer account features, and communications.
By accessing our website, creating an account, placing an order, or purchasing a product, you agree to these Terms & Conditions and any policies referenced within them.
Please read these terms carefully before using our website or completing a purchase.
1. About Our Store
My Little Health Store provides natural skincare, personal care, wellness, aromatherapy, and related products through our online store.
Throughout these Terms, the words “we,” “us,” and “our” refer to My Little Health Store. The words “you” and “your” refer to the customer, visitor, account holder, or other user of our website.
2. Use of Our Website
You may use this website only for lawful personal or commercial purchasing purposes.
You agree not to misuse the website, interfere with its operation, attempt unauthorized access to accounts or systems, introduce malicious software, manipulate pricing or promotions, interfere with checkout or payment systems, or use the website for fraudulent or unlawful activity.
We may restrict or suspend access where we reasonably believe the website or our services are being misused.
3. Product Information
We make reasonable efforts to provide accurate information about our products, including ingredients, descriptions, sizes, directions, photographs, availability, and pricing.
Because some of our products contain naturally derived ingredients or are produced in small batches, slight variations in colour, scent, texture, consistency, or appearance may occur.
These natural variations do not necessarily indicate that a product is defective.
Product packaging, labels, photographs, or ingredients may occasionally be updated. Customers should always review the label and ingredient information supplied with the product before use.
4. Cosmetic and Wellness Information
Information provided on our website is for general product and educational purposes.
Our cosmetic, aromatherapy, personal-care, and wellness products are not intended to diagnose, treat, cure, or prevent disease unless specifically authorized and labelled for such purposes under applicable law.
Information on our website should not be considered medical advice or a substitute for advice from a qualified healthcare professional.
If you are pregnant, nursing, taking medication, have allergies or sensitivities, or have a medical condition, consult an appropriate healthcare professional when necessary before using products containing essential oils, botanical extracts, or other active ingredients.
5. Allergies, Sensitivities and Patch Testing
Customers are responsible for reviewing product ingredients before use.
A patch test is recommended before using a new topical product, particularly for individuals with sensitive skin or known allergies.
Stop using a product if irritation, redness, discomfort, or another unexpected reaction occurs.
Seek appropriate medical assistance for serious reactions.
6. Orders
When you submit an order, you are offering to purchase the products in your cart subject to these Terms.
An order confirmation does not necessarily mean that an order has been finally accepted.
We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including where there is:
incorrect pricing or product information, an inventory error, suspected fraud, unauthorized payment activity, misuse of promotions, shipping restrictions, or another technical or operational problem.
If we cancel an order after payment has been successfully processed, the applicable amount will be refunded to the original payment method.
7. Prices
Prices are displayed in the currency indicated on the website or during checkout.
Applicable taxes, shipping charges, discounts, and other fees will be calculated and displayed before the order is submitted.
We may change product prices at any time. A price change will not normally affect an order that has already been accepted and paid for.
If an obvious pricing error occurs, we may cancel the affected order and issue a refund.
8. Payments
Payment must be successfully authorized before an order can be completed.
Payments may be processed by independent payment providers.
We do not require customers to provide payment card information through ordinary email or text messages.
Payment providers may apply their own terms, security controls, fraud-prevention procedures, and privacy practices.
9. Order Accuracy
Customers are responsible for providing accurate:
name, email address, telephone number, billing information, shipping address, and other information required to complete an order.
We are not responsible for delays or additional costs resulting from incorrect or incomplete information supplied by the customer.
Please contact us as soon as possible if you discover an error in your order information.
10. Shipping and Delivery
Available shipping methods, estimated delivery times, and shipping costs are displayed during checkout where applicable.
Delivery dates are estimates and cannot always be guaranteed.
Shipping may be affected by circumstances outside our reasonable control, including weather, carrier delays, peak shipping periods, customs processing, labour disruptions, or incorrect delivery information.
Once a parcel has been transferred to the carrier, tracking and delivery are also subject to the carrier's operations.
Our separate Shipping & Returns Policy provides additional information regarding delivery and returns.
11. Warm Weather and Temperature-Sensitive Products
Natural creams, body butters, balms, oils, and similar products may soften, melt, separate, or change consistency when exposed to high temperatures.
A temperature-related consistency change does not necessarily mean the product is unsafe or defective.
Where available, customers may select tracked delivery, signature service, or shipping protection.
Customers should retrieve temperature-sensitive parcels promptly after delivery and avoid leaving packages exposed to prolonged heat or direct sunlight.
12. Shipping Protection and Signature Services
Where offered, shipping protection and signature services are optional unless otherwise indicated during checkout.
Shipping protection may provide additional assistance for qualifying parcels affected by loss, theft, or certain delivery problems, subject to the terms shown when the option is purchased.
Signature service may be recommended for higher-value or higher-risk deliveries.
13. Returns and Refunds
Returns, exchanges, and refunds are governed by our posted Shipping & Returns Policy.
Because skincare, cosmetics, aromatherapy products, and personal-care products may present hygiene and safety concerns after opening, certain opened or used products may not be eligible for return unless they are defective, damaged, incorrect, or otherwise eligible under applicable consumer law.
If an order arrives damaged or incorrect, please contact us promptly and provide the relevant order details.
Photographs may be requested where reasonably necessary to assess damage or shipping issues.
Nothing in this section limits any consumer rights that cannot legally be excluded.
14. Order Changes and Cancellations
Contact us as soon as possible if you need to change or cancel an order.
We cannot guarantee that an order can be changed or cancelled after processing, production, picking, packing, or shipping has begun.
15. Promotions and Coupon Codes
Promotional offers may be subject to additional conditions.
Unless otherwise stated, promotional codes have no cash value, cannot be applied retroactively, may not be combined with other promotions, and may exclude certain products.
We may cancel or refuse a promotion where there is evidence of fraud, abuse, technical error, or use that is inconsistent with the promotion's intended purpose.
16. Gift Cards
Where gift cards are offered, they may be redeemed according to the conditions provided when purchased.
Gift cards cannot normally be redeemed for cash except where required by applicable law.
Customers are responsible for protecting gift card information from unauthorized use.
We may investigate or restrict a gift card where we reasonably suspect fraud, unauthorized acquisition, or misuse.
17. Customer Accounts
You may be able to create a customer account to review orders, manage addresses, save account information, or access other customer services.
You are responsible for maintaining the confidentiality of your account credentials.
You agree to provide accurate and current account information.
We may suspend or restrict an account where we reasonably believe it is being used fraudulently, unlawfully, or contrary to these Terms.
18. Saved Carts and Checkout Information
Where available, our website may allow customers to save a cart or resume an incomplete checkout.
Saved cart and checkout information may be associated with information such as an email address, account, or verified contact method.
Saving a cart does not reserve inventory or guarantee product availability or pricing.
19. Email and SMS Communications
We may send transactional communications related to your account or purchases, including order confirmations, payment information, shipping notifications, delivery updates, account verification messages, saved-cart communications, and customer-service responses.
Where permitted and where appropriate consent has been obtained, we may also send promotional email or SMS communications.
Marketing consent is not a condition of purchasing products unless explicitly required for a particular optional service.
You may unsubscribe from promotional communications using the unsubscribe or opt-out method provided with those communications.
Transactional or legally required messages may still be sent where necessary to provide services you requested.
20. Reviews and Customer Content
Where our website allows product reviews or other customer content, you agree that your submission will be truthful and will not contain unlawful, abusive, defamatory, fraudulent, misleading, or infringing material.
We may moderate or remove content that violates these requirements.
Submitting content does not permit you to disclose another person's confidential or private information.
21. Intellectual Property
The website and its original content, including branding, product descriptions, photographs, graphics, logos, layouts, designs, written material, and other original content, are owned by or licensed to My Little Health Store and may be protected by intellectual-property laws.
You may view the website and make reasonable personal use of its content.
You may not reproduce, republish, sell, distribute, imitate, scrape, commercially exploit, or substantially copy our original content without permission except where permitted by law.
22. Third-Party Services and Links
Our website may use or link to third-party services, including payment processors, shipping providers, mapping services, review platforms, analytics providers, communication services, and social media platforms.
Third-party services operate independently and may have their own terms and privacy policies.
We are not responsible for the operation or content of an independent third-party service beyond responsibilities imposed on us by applicable law.
23. Website Availability
We aim to maintain reliable access to our website but cannot guarantee uninterrupted or error-free operation.
We may temporarily suspend or restrict parts of the website for maintenance, security, updates, technical problems, or other operational reasons.
Features, products, and services may be changed, discontinued, or replaced from time to time.
24. Product Availability
Product availability may change without notice.
Placing an item in a shopping cart does not reserve that item.
We may discontinue products, update packaging, change sizes, modify formulations where appropriate, or limit purchase quantities.
25. Fraud and Security
We may use reasonable security and fraud-prevention measures to protect our customers, website, payment systems, and business.
Orders may be delayed, reviewed, declined, or cancelled where suspicious or unauthorized activity is detected.
We may request additional verification where reasonably necessary.
26. Disclaimer of Warranties
To the extent permitted by applicable law, our website and online services are provided on an “as available” basis.
We do not guarantee that the website will always operate without interruption, delay, technical problems, or errors.
Nothing in these Terms excludes warranties, guarantees, or statutory rights that cannot legally be excluded under applicable Canadian consumer protection law.
27. Limitation of Liability
To the fullest extent permitted by applicable law, My Little Health Store will not be liable for indirect, incidental, special, or consequential losses arising solely from the use or inability to use the website or services.
Our liability will not be excluded or limited where doing so would be prohibited by law.
Customers remain entitled to all mandatory rights and remedies available under applicable consumer protection legislation.
28. Indemnification
To the extent permitted by law, you agree to be responsible for losses or claims arising from your unlawful misuse of the website, infringement of another person's rights, fraudulent activity, or material violation of these Terms.
This provision does not limit statutory consumer rights.
29. Privacy
Our handling of personal information is governed by our Privacy Policy.
Personal information may be used as reasonably necessary to process orders, provide customer accounts and services, arrange shipping, prevent fraud, provide requested communications, maintain business records, and comply with legal requirements.
Please review our Privacy Policy for additional information.
30. Severability
If any portion of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
31. No Waiver
If we do not immediately enforce a provision of these Terms, that does not mean that we have permanently waived our right to enforce it later.
32. Termination
We may suspend or terminate access to website features or customer accounts where reasonably necessary because of fraud, unlawful conduct, security concerns, or material violation of these Terms.
Rights and obligations that by their nature should continue after termination will remain in effect.
33. Changes to These Terms
We may update these Terms & Conditions when our products, services, website functionality, business practices, or legal requirements change.
The current version will be posted on our website with an updated revision date.
The version in effect when an order is placed will generally govern that transaction, subject to applicable law.
34. Governing Law
These Terms are governed by the applicable laws of the Province of Ontario and the federal laws of Canada applicable therein, without limiting any mandatory consumer protections that apply to you.
35. Contact Us
Questions regarding these Terms & Conditions, your order, or our products may be submitted through the contact information provided on our website.
My Little Health Store
Mississauga, Ontario, Canada
Email: info@mylittlehealthstore.com
WELCOME BACK
Sign in to continue to your orders, saved details, and member benefits.
Privacy Policy
Effective Date: September 8, 2026
My Little Health Store respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, create an account, place an order, contact us, subscribe to updates, or interact with our online store.
1. Who We Are
This website is operated by My Little Health Store.
Contact:
Email: info@mylittlehealthstore.com
Location: Mississauga, Ontario, L5M 7E4, Canada
For privacy questions, access requests, correction requests, unsubscribe help, or complaints, please contact us using the email above.
2. Personal Information We Collect
We collect only the personal information needed to operate our store, provide customer service, process orders, improve the website, and support your shopping experience.
This may include:
- Name
- Email address
- Phone number, if provided
- Billing and shipping address
- Account login details
- Order history
- Items added to cart or wishlist
- Customer service messages
- Product reviews or feedback you choose to submit
- Newsletter consent status
- Birthday month, day, and year, if you choose to provide it
- Technical information such as IP address, browser type, device type, cookies, pages viewed, and website activity
Payment information is handled by our payment provider. We do not intentionally store full payment card numbers on our website.
3. Why We Collect Personal Information
We use personal information for the following purposes:
- To create and manage your account
- To process and fulfill orders
- To send order confirmations, receipts, shipping updates, and customer service messages
- To save checkout details when you choose to use account or saved-cart features
- To respond to questions, support requests, or complaints
- To manage returns, refunds, exchanges, and delivery issues
- To detect fraud, abuse, security risks, or unauthorized activity
- To improve our website, products, and customer experience
- To send newsletters, product updates, offers, and self-care content only when you choose to subscribe
- To comply with legal, tax, accounting, and business record requirements
4. Consent
By using our website, creating an account, placing an order, submitting a form, or contacting us, you consent to the collection and use of personal information for the purposes described in this Privacy Policy.
Newsletter and marketing messages are optional. You may unsubscribe at any time by using the unsubscribe link in our emails or by contacting us.
We do not require newsletter consent as a condition of making a purchase.
5. Newsletter and Marketing
If you sign up for our newsletter, we may use your name, email address, purchase interests, and consent status to send updates, offers, product news, self-care content, and store announcements.
We may use email marketing tools such as FluentCRM to manage newsletter subscriptions, contact lists, tags, consent records, and email campaigns.
You can unsubscribe at any time. After unsubscribing, you may still receive transactional messages related to orders, accounts, payments, shipping, refunds, or customer service.
6. Orders, Payments, and Shipping
When you place an order, we collect the information needed to process payment, prepare the order, ship the package, provide tracking, handle delivery issues, and keep required business records.
We may share necessary order details with service providers such as:
- Payment processors
- Shipping carriers
- Fulfillment or label services
- Email delivery services
- Website hosting and security providers
- Customer support tools
These providers are only given the information needed to perform their services.
7. Cookies and Website Tracking
Our website may use cookies and similar technologies to:
- Keep your cart working
- Remember account or checkout preferences
- Improve website performance
- Understand how visitors use the website
- Help protect against spam, fraud, or abuse
- Support newsletter or email signup features where enabled
You can adjust cookie settings in your browser. Some website features may not work properly if cookies are disabled.
8. Reviews, Photos, and User Content
If you submit a product review, testimonial, rating, photo, or other content, we may display the information you choose to provide on our website or in our marketing materials.
Do not submit personal information in a review that you do not want made public.
9. How Long We Keep Personal Information
We keep personal information only as long as needed for the purposes described in this Privacy Policy, including order fulfillment, customer service, legal compliance, tax records, fraud prevention, account management, and business recordkeeping.
Newsletter information is kept until you unsubscribe or request deletion, unless we need to keep limited records to respect your unsubscribe request or meet legal obligations.
10. How We Protect Personal Information
We use reasonable physical, technical, and organizational safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.
These safeguards may include:
- Limited access to customer information
- Password-protected admin accounts
- Website security tools
- Secure hosting practices
- SSL/HTTPS encryption where available
- Restricted access to payment and order systems
- Staff or contractor access only when needed
No website or electronic system is completely secure, but we take reasonable steps to protect the information in our care.
11. Disclosure of Personal Information
We do not sell your personal information.
We may disclose personal information when:
- It is needed to complete an order or provide a service
- A service provider needs it to perform work for us
- You have given consent
- It is required by law, regulation, court order, or government request
- It is needed to protect our website, customers, rights, property, safety, or security
- It is needed to investigate fraud, abuse, payment disputes, or unauthorized activity
12. Service Providers Outside Canada
Some service providers may store or process information outside Canada. When personal information is processed outside Canada, it may be subject to the laws of that country.
We use reasonable steps to ensure service providers protect personal information appropriately.
13. Accessing or Correcting Your Information
You may request access to the personal information we hold about you. You may also ask us to correct inaccurate or incomplete information.
To make a request, contact us at:
info@mylittlehealthstore.com
We may need to confirm your identity before providing access or making changes.
14. Withdrawing Consent
You may withdraw consent where permitted by law. For example, you can unsubscribe from marketing emails at any time.
Withdrawing consent may affect our ability to provide certain services, such as maintaining an account, fulfilling an order, or responding to customer service requests.
15. Children’s Privacy
Our website and products are intended for general audiences and are not directed to children under 13. We do not knowingly collect personal information from children under 13 without appropriate consent.
16. Links to Other Websites
Our website may contain links to third-party websites, social media pages, payment providers, shipping providers, or other services. We are not responsible for the privacy practices of those third-party websites.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.
18. Contact Us
My Little Health Store
Email: info@mylittlehealthstore.com
Location: Mississauga, Ontario, L5M 7E4, Canada
Terms & Conditions
Last Updated: August 22, 2026
Welcome to My Little Health Store. These Terms & Conditions govern your access to and use of our website, online store, products, services, customer account features, and communications.
By accessing our website, creating an account, placing an order, or purchasing a product, you agree to these Terms & Conditions and any policies referenced within them.
Please read these terms carefully before using our website or completing a purchase.
1. About Our Store
My Little Health Store provides natural skincare, personal care, wellness, aromatherapy, and related products through our online store.
Throughout these Terms, the words “we,” “us,” and “our” refer to My Little Health Store. The words “you” and “your” refer to the customer, visitor, account holder, or other user of our website.
2. Use of Our Website
You may use this website only for lawful personal or commercial purchasing purposes.
You agree not to misuse the website, interfere with its operation, attempt unauthorized access to accounts or systems, introduce malicious software, manipulate pricing or promotions, interfere with checkout or payment systems, or use the website for fraudulent or unlawful activity.
We may restrict or suspend access where we reasonably believe the website or our services are being misused.
3. Product Information
We make reasonable efforts to provide accurate information about our products, including ingredients, descriptions, sizes, directions, photographs, availability, and pricing.
Because some of our products contain naturally derived ingredients or are produced in small batches, slight variations in colour, scent, texture, consistency, or appearance may occur.
These natural variations do not necessarily indicate that a product is defective.
Product packaging, labels, photographs, or ingredients may occasionally be updated. Customers should always review the label and ingredient information supplied with the product before use.
4. Cosmetic and Wellness Information
Information provided on our website is for general product and educational purposes.
Our cosmetic, aromatherapy, personal-care, and wellness products are not intended to diagnose, treat, cure, or prevent disease unless specifically authorized and labelled for such purposes under applicable law.
Information on our website should not be considered medical advice or a substitute for advice from a qualified healthcare professional.
If you are pregnant, nursing, taking medication, have allergies or sensitivities, or have a medical condition, consult an appropriate healthcare professional when necessary before using products containing essential oils, botanical extracts, or other active ingredients.
5. Allergies, Sensitivities and Patch Testing
Customers are responsible for reviewing product ingredients before use.
A patch test is recommended before using a new topical product, particularly for individuals with sensitive skin or known allergies.
Stop using a product if irritation, redness, discomfort, or another unexpected reaction occurs.
Seek appropriate medical assistance for serious reactions.
6. Orders
When you submit an order, you are offering to purchase the products in your cart subject to these Terms.
An order confirmation does not necessarily mean that an order has been finally accepted.
We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including where there is:
incorrect pricing or product information, an inventory error, suspected fraud, unauthorized payment activity, misuse of promotions, shipping restrictions, or another technical or operational problem.
If we cancel an order after payment has been successfully processed, the applicable amount will be refunded to the original payment method.
7. Prices
Prices are displayed in the currency indicated on the website or during checkout.
Applicable taxes, shipping charges, discounts, and other fees will be calculated and displayed before the order is submitted.
We may change product prices at any time. A price change will not normally affect an order that has already been accepted and paid for.
If an obvious pricing error occurs, we may cancel the affected order and issue a refund.
8. Payments
Payment must be successfully authorized before an order can be completed.
Payments may be processed by independent payment providers.
We do not require customers to provide payment card information through ordinary email or text messages.
Payment providers may apply their own terms, security controls, fraud-prevention procedures, and privacy practices.
9. Order Accuracy
Customers are responsible for providing accurate:
name, email address, telephone number, billing information, shipping address, and other information required to complete an order.
We are not responsible for delays or additional costs resulting from incorrect or incomplete information supplied by the customer.
Please contact us as soon as possible if you discover an error in your order information.
10. Shipping and Delivery
Available shipping methods, estimated delivery times, and shipping costs are displayed during checkout where applicable.
Delivery dates are estimates and cannot always be guaranteed.
Shipping may be affected by circumstances outside our reasonable control, including weather, carrier delays, peak shipping periods, customs processing, labour disruptions, or incorrect delivery information.
Once a parcel has been transferred to the carrier, tracking and delivery are also subject to the carrier's operations.
Our separate Shipping & Returns Policy provides additional information regarding delivery and returns.
11. Warm Weather and Temperature-Sensitive Products
Natural creams, body butters, balms, oils, and similar products may soften, melt, separate, or change consistency when exposed to high temperatures.
A temperature-related consistency change does not necessarily mean the product is unsafe or defective.
Where available, customers may select tracked delivery, signature service, or shipping protection.
Customers should retrieve temperature-sensitive parcels promptly after delivery and avoid leaving packages exposed to prolonged heat or direct sunlight.
12. Shipping Protection and Signature Services
Where offered, shipping protection and signature services are optional unless otherwise indicated during checkout.
Shipping protection may provide additional assistance for qualifying parcels affected by loss, theft, or certain delivery problems, subject to the terms shown when the option is purchased.
Signature service may be recommended for higher-value or higher-risk deliveries.
13. Returns and Refunds
Returns, exchanges, and refunds are governed by our posted Shipping & Returns Policy.
Because skincare, cosmetics, aromatherapy products, and personal-care products may present hygiene and safety concerns after opening, certain opened or used products may not be eligible for return unless they are defective, damaged, incorrect, or otherwise eligible under applicable consumer law.
If an order arrives damaged or incorrect, please contact us promptly and provide the relevant order details.
Photographs may be requested where reasonably necessary to assess damage or shipping issues.
Nothing in this section limits any consumer rights that cannot legally be excluded.
14. Order Changes and Cancellations
Contact us as soon as possible if you need to change or cancel an order.
We cannot guarantee that an order can be changed or cancelled after processing, production, picking, packing, or shipping has begun.
15. Promotions and Coupon Codes
Promotional offers may be subject to additional conditions.
Unless otherwise stated, promotional codes have no cash value, cannot be applied retroactively, may not be combined with other promotions, and may exclude certain products.
We may cancel or refuse a promotion where there is evidence of fraud, abuse, technical error, or use that is inconsistent with the promotion's intended purpose.
16. Gift Cards
Where gift cards are offered, they may be redeemed according to the conditions provided when purchased.
Gift cards cannot normally be redeemed for cash except where required by applicable law.
Customers are responsible for protecting gift card information from unauthorized use.
We may investigate or restrict a gift card where we reasonably suspect fraud, unauthorized acquisition, or misuse.
17. Customer Accounts
You may be able to create a customer account to review orders, manage addresses, save account information, or access other customer services.
You are responsible for maintaining the confidentiality of your account credentials.
You agree to provide accurate and current account information.
We may suspend or restrict an account where we reasonably believe it is being used fraudulently, unlawfully, or contrary to these Terms.
18. Saved Carts and Checkout Information
Where available, our website may allow customers to save a cart or resume an incomplete checkout.
Saved cart and checkout information may be associated with information such as an email address, account, or verified contact method.
Saving a cart does not reserve inventory or guarantee product availability or pricing.
19. Email and SMS Communications
We may send transactional communications related to your account or purchases, including order confirmations, payment information, shipping notifications, delivery updates, account verification messages, saved-cart communications, and customer-service responses.
Where permitted and where appropriate consent has been obtained, we may also send promotional email or SMS communications.
Marketing consent is not a condition of purchasing products unless explicitly required for a particular optional service.
You may unsubscribe from promotional communications using the unsubscribe or opt-out method provided with those communications.
Transactional or legally required messages may still be sent where necessary to provide services you requested.
20. Reviews and Customer Content
Where our website allows product reviews or other customer content, you agree that your submission will be truthful and will not contain unlawful, abusive, defamatory, fraudulent, misleading, or infringing material.
We may moderate or remove content that violates these requirements.
Submitting content does not permit you to disclose another person's confidential or private information.
21. Intellectual Property
The website and its original content, including branding, product descriptions, photographs, graphics, logos, layouts, designs, written material, and other original content, are owned by or licensed to My Little Health Store and may be protected by intellectual-property laws.
You may view the website and make reasonable personal use of its content.
You may not reproduce, republish, sell, distribute, imitate, scrape, commercially exploit, or substantially copy our original content without permission except where permitted by law.
22. Third-Party Services and Links
Our website may use or link to third-party services, including payment processors, shipping providers, mapping services, review platforms, analytics providers, communication services, and social media platforms.
Third-party services operate independently and may have their own terms and privacy policies.
We are not responsible for the operation or content of an independent third-party service beyond responsibilities imposed on us by applicable law.
23. Website Availability
We aim to maintain reliable access to our website but cannot guarantee uninterrupted or error-free operation.
We may temporarily suspend or restrict parts of the website for maintenance, security, updates, technical problems, or other operational reasons.
Features, products, and services may be changed, discontinued, or replaced from time to time.
24. Product Availability
Product availability may change without notice.
Placing an item in a shopping cart does not reserve that item.
We may discontinue products, update packaging, change sizes, modify formulations where appropriate, or limit purchase quantities.
25. Fraud and Security
We may use reasonable security and fraud-prevention measures to protect our customers, website, payment systems, and business.
Orders may be delayed, reviewed, declined, or cancelled where suspicious or unauthorized activity is detected.
We may request additional verification where reasonably necessary.
26. Disclaimer of Warranties
To the extent permitted by applicable law, our website and online services are provided on an “as available” basis.
We do not guarantee that the website will always operate without interruption, delay, technical problems, or errors.
Nothing in these Terms excludes warranties, guarantees, or statutory rights that cannot legally be excluded under applicable Canadian consumer protection law.
27. Limitation of Liability
To the fullest extent permitted by applicable law, My Little Health Store will not be liable for indirect, incidental, special, or consequential losses arising solely from the use or inability to use the website or services.
Our liability will not be excluded or limited where doing so would be prohibited by law.
Customers remain entitled to all mandatory rights and remedies available under applicable consumer protection legislation.
28. Indemnification
To the extent permitted by law, you agree to be responsible for losses or claims arising from your unlawful misuse of the website, infringement of another person's rights, fraudulent activity, or material violation of these Terms.
This provision does not limit statutory consumer rights.
29. Privacy
Our handling of personal information is governed by our Privacy Policy.
Personal information may be used as reasonably necessary to process orders, provide customer accounts and services, arrange shipping, prevent fraud, provide requested communications, maintain business records, and comply with legal requirements.
Please review our Privacy Policy for additional information.
30. Severability
If any portion of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
31. No Waiver
If we do not immediately enforce a provision of these Terms, that does not mean that we have permanently waived our right to enforce it later.
32. Termination
We may suspend or terminate access to website features or customer accounts where reasonably necessary because of fraud, unlawful conduct, security concerns, or material violation of these Terms.
Rights and obligations that by their nature should continue after termination will remain in effect.
33. Changes to These Terms
We may update these Terms & Conditions when our products, services, website functionality, business practices, or legal requirements change.
The current version will be posted on our website with an updated revision date.
The version in effect when an order is placed will generally govern that transaction, subject to applicable law.
34. Governing Law
These Terms are governed by the applicable laws of the Province of Ontario and the federal laws of Canada applicable therein, without limiting any mandatory consumer protections that apply to you.
35. Contact Us
Questions regarding these Terms & Conditions, your order, or our products may be submitted through the contact information provided on our website.
My Little Health Store
Mississauga, Ontario, Canada
Email: info@mylittlehealthstore.com
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